Support

Can't find your answer? Email support@amurot.com. We reply within two working days.

Reminders don't arrive

Check that notifications are allowed for Ebbly (Android Settings → Apps → Ebbly → Notifications), and set the app's battery use to "Unrestricted". Ebbly checks renewals once a day, so a reminder can arrive a few hours after your chosen time on a phone that saves battery aggressively.

Do I need an account?

No. Everything works without one. Sign in only if you want a cloud backup to move to a new phone.

Back up and restore

Profile → Backup. Choose a passphrase; your backup is encrypted with it on the phone. On a new phone, sign in with the same account and enter the same passphrase to restore. Without the passphrase the backup cannot be opened, and we cannot reset it.

Restore Ebbly Pro on a new phone

Sign in to Google Play with the account you bought Pro with, then open Ebbly Pro and tap Restore.

Cancel Ebbly Pro

Play Store → profile picture → Payments and subscriptions → Subscriptions → Ebbly → Cancel. Pro stays until the end of the paid period, and none of your data is removed. Refunds follow Google Play's refund policy.

Redeem a code

Profile → Ebbly Pro → Have a redeem code?, or redeem it directly in the Play Store under Payments and subscriptions → Redeem code.

Exchange rates look off

Rates come from published reference rates, refreshed about once a week, and can differ from the rate your bank uses. You can refresh them in Settings.

Delete my data

See Delete your account in the Privacy Policy.